Throughout the COVID-19 pandemic, even the best supply chain and logistics companies have run into snags keeping up with demand and getting supplies to customers on time. The lessons learned can provide valuable insight.


With the increasing volume of online shopping, large e-commerce companies such as Amazon began prioritizing essential products, including household staples and medical supplies, as it struggled to deal with a surge in demand. Other items such as toilet paper, bleach, and sanitizing wipes have been taking top priority, and non-essential items such as flat-screen televisions were put on hold. Delivery service providers, like FedEx, Purolator, UPS, and others, also got behind in shipments and worked to focus on hospitals and care center needs. Leveraging its global network and logistics expertise to help organizations with mission-critical needs, FedEx focused some of its efforts on 1,000 special shipments delivering protective equipment from Direct Relief to help health centers, clinics, and hospitals.

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