Emotional intelligence is the ability to empathize with others, demonstrate emotions, and make decisions based on multi-level awareness. Here’s how it affects project outcomes.

When it comes to the process of merging two companies during an acquisition, EQ can play a vital role. Jose Costa, group president at automotive franchisor Driven Brands said, “When we identify a target, we begin assessing the organization financially, operationally, technologically and from a leadership standpoint. We then move on to evaluate the quality of the team and determine if they can help us achieve our ‘Dream Big. Work Hard’ strategy.” Costa credits this strategy in developing stronger analytics around business ideas. “For us, at Driven Brands, the convergence of strategic thinking, flawless execution, and emotional intelligence create sustainable growth quarter after quarter,” said Costa.

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