Almost every project requires vendor services; after the project is complete, those services are likely to still support your business. Learn what to look for in a vendor’s service-level agreement.

SLAs initially became an essential document with IT service providers. The use of SLAs expanded with the emergence of IT outsourcing in the late 1980s and are now broadly used in numerous other fields including project management. SLAs are used as a way to govern the relationship between service providers, as well as internal and external customers. 

SEE: Service level agreement (SLA) policy (TechRepublic Premium)

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