During the hiring process, think about versatility and longevity with highly-developed soft skills like emotional intelligence, tactful communication, conflict resolution and stress management.


Initiative: As a 20-year veteran director of computer operations at Trader Joe’s, Richard Lowe has hired several project managers — some as staff and some as consultants. Today, Lowe is now the founder of The Writing King, offering professional writing services. During his time at Trader Joe’s, Lowe said knowledge about the company was at the top of the list for potential PMs: “I looked for someone who showed an interest in our company. In other words, when they came in for the interview, they had already researched Trader Joe’s, walked into a couple of stores, talked to some people, and had an idea of the unique culture of our business.”

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